Terms & Conditions
Terms of Business
Mariner Travel Limited is a member of ABTA Limited (ABTA no J9619). These are the terms on which Mariner Travel Direct will make a booking for your travel or holiday requirements. When making a booking, we will arrange for you to enter into a contract with the Principal (Tour Operator/Airline/Cruise Company or other Supplier) named on your receipt. Where the Principal is a Tour Operator who holds an ATOL (Air Travel Operators License), the license number is clearly shown on your receipt. For most bookings, we act as Agent for the Principal but we act as your Agent when making a booking with some Hotels. Details will be given at the time of booking. As Agent, we accept no responsibility for the acts or omissions of the Principal or for the services provided by the Principal. You are bound by the terms and conditions of the Principal and we advise you to read these carefully as they do contain important information about your booking. Copies of the terms and conditions can be found in the relevant brochures or can be supplied to you on request.
For further information about ABTA visit www.abta.com
For further information about ATOL visit www.caa.co.uk
This web site has been designed for use within the United Kingdom and by accessing the web site, you are agreeing to the fact that any disputes, which may arise, will be dealt with by the Courts of England and that English law will apply. You can have access to any part of the web site and print any page for your personal use. You cannot copy, display, reproduce or publish any material on this web site to use for commercial purposes.
The information displayed on this website, is obtained from a number of sources, including brochures of Operators for whom we act as Agents. Facilities and services may be subject to change, therefore whilst making every Endeavour to ensure the information is correct, Mariner Travel cannot guarantee the accuracy of this information. This web site contains links to other sites and Mariner Travel is not responsible for the content of these linked web sites. PLEASE NOTE: ABTA protection does not apply to all external sites.
Any links on this web site which are provided to help you find further information, are not the responsibility of Voyager Travel Direct. The terms and conditions of this web site are subject to change. By browsing this web site, you are bound by the terms and conditions in force at the time you are browsing. ABTA protection does not apply to non-member sites.
All holidays advertised are subject to availability. Prices displayed, are based on maximum occupancy and should be used as a guide only. A final costing will be provided to you, when all details have been obtained, prior to confirmation of your booking. Our web site is updated on a regular basis but due to the fluid pricing in place with most Tour Operators, we cannot guarantee the availability of any holiday, accommodation or flight at the advertised price. All travel arrangements purchased as a result of using this web site are subject to the terms and conditions of the Principal (i.e. Tour Operator, Carrier, Accommodation etc) and constitute a legal agreement. Accommodation ratings displayed may be official Tourist Board ratings or Tour Operator’s own ratings and there may be a difference between the two. In addition, ratings can differ from Operator to Operator. Tour Operators often use letters or keys for the accommodation ratings, eg 3A or 4T. These are uniform throughout their brochure but are not necessarily the official rating of the country of destination nor are they to be compared with ratings within the UK. The luggage allowance for Tour Operators and Airlines can vary and it is your responsibility to check the amount allowed, before travelling. In some instances it is possible to pre-pay to increase the amount of luggage allowance.
To assist, some commonly used abbreviations:-
RO: Room Only
SC: Self Catering
CA: Catered For
BB: Bed & Breakfast
HB: Half Board
FB: Full Board
AI: All Inclusive (included items can vary – check individual accommodation details)
MP: Meal Plan
FO: Flight Only
AOA: Allocated on Arrival
TOD: Ticket on Departure
Where you have elected to make travel arrangements using different suppliers to fulfill your requirements, this is not a ‘Package Holiday’ and you are not covered under the European Community Foreign Package Holiday Regulations. As your reservation is not a ‘Package Holiday’, there may not be a representative to assist you. In addition, whilst on holiday, any queries regarding car hire, taxi transfers, accommodation etc., should be directed to the supplier concerned.
If you book a ‘late’ holiday and your accommodation is ‘allocated on arrival’ please be aware that special requests will not be available and therefore if you have any special needs, medical requests etc, you are strongly advised to book named accommodation. In addition, many Tour Operators reduce the luggage allowance on ‘late’ deals to a maximum of 15kg. Transfers are not always included (available at extra cost) Flight meals are not always included (available at extra cost) Tickets often have to be collected at the airport (a charge is made for this by the Tour Operators)
Allocated on Arrival, Special Needs or Special Requests
If your accommodation is ‘allocated on arrival’, special requests will not be available nor will we be able to advise you accommodation/resort details prior to departure. You will be advised of your accommodation/resort upon arrival at your destination airport. ‘Allocated on arrival’ holidays are not suitable for passengers with impaired mobility or specific needs, eg children’s facilities etc. Regarding special requests for named accommodation, for example, low floor, adjoining rooms etc, we will pass these requests onto the Tour Operator but would stress that they are only requests and cannot be guaranteed.
Before a booking is made, all details will be read back to you. Once you have confirmed these details, we will proceed to confirm the booking with the Principal. Upon receipt of your documents, please check thoroughly that all names, dates etc are correct. Should any detail be incorrect, please advise immediately by contacting our Administration department on 01925 750 617 or email email@example.com. Any changes to these details may incur the charges stated below. Please ensure that all the names given are the same as in the relevant passport.
You will be required to pay a deposit or make full payment of your booking for all reservations departing within 12 weeks. Where you only pay a deposit, you must pay the full balance to Mariner Travel by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Principal who may cancel your booking and charge the cancellation fees set out in their terms and conditions. In addition, we reserve the right to charge an administration fee of £15 per person for late payment.
Flight Times & Tickets
All flight times are provisional and subject to change as per the carrier’s terms and conditions. All times are based on the 24 hour clock (i.e. 00.00 to 11.59 is am (morning) and 12.00 to 23.59 is pm (evening)) and local times are quoted throughout. Many airlines require reconfirmation of travel arrangements, outbound and inbound, 48 hrs before departure. Tickets are normally dispatched within fourteen days of departure with the exception of late bookings where they are collected at the airport. If travel documents are not received within seven days of departure, please contact our Administration Department on 01925 750617 or email firstname.lastname@example.org PLEASE NOTE: All holidays and flights on this web site are for departure airports in the UK and Eire.
Many Principals require you to take out travel insurance as a condition of booking with them. We strongly advise, when travelling abroad, you take adequate travel insurance to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
Passports, Visas and Health
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements and other immigration requirements for you and your party are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither the Principal nor we accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting.
Everyone over the age of 16 must have their own passport. All children require an individual passport with the exception of children who currently appear on a parent’s passport and are under the age of 16. Please note if a child is included on a parent’s passport, they will only be able to travel abroad with that parent.
Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check www.usembassy.org.uk
NOTE: The Indian Authorities do not allow Indian Passport holders to travel on charter flights to Goa and India. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type.
For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk
It is your responsibility to check visa requirements for your destination. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk
The Foreign and Commonwealth Office (FCO) provide up to date information on safety issues worldwide, visit www.fco.gov.uk/knowbeforeyougo
Non British Citizens, including other EU nationals, should contact the Embassy, High Commission or Consulate of your destination, for up to date advice on passport requirements.
We can provide general information about any health formalities required for your trip but you should check with your own doctor for your own specific circumstances.
Delivery of Documents
All travel documents will be sent to you by First Class Post. Once the documents leave our offices, we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be re-issued, any costs incurred must be paid by you. You can ask for delivery by other means subject to the charges below.
Final Travel Arrangements
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking-in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm, you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Cancellation or Amendment
To cancel your reservation, instructions should be received in writing from the lead passenger on the booking. E-mail email@example.com or write to Administration Department, Anchor House 40 Booths Hill Road Lymm Cheshire WA13 0DL. Charges are set by Tour Operators in accordance with their booking conditions, which govern the contract. Most cancellation charges are based on a sliding scale with a percentage of the holiday cost payable in cancellation fees. The scale rises the closer it is to departure date. In addition, amendments are subject to the Principal’s terms and conditions and must be authorised by the lead passenger on the booking. Contact Customer Service Department by e-mail, letter or telephone to ascertain the costs involved. Mariner Travel reserve the right to make an administration charge, in addition to the Principals, as stated below.
Any dissatisfaction regarding your travel or holiday arrangements must be reported to the Principal or their local Supplier, Agent or Representative in resort, immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If the matter cannot be resolved and it involves another ABTA member or us then it can be referred to the arbitration scheme arranged by ABTA www.abta.com
Service Charges – In certain circumstances, we may apply a service charge for the services we provide
|Cancellation or Amendment||Principal’s charge + up to £30 pp|
|Tickets dispatched by insured delivery||cost of delivery + up to £15|
Data Protection Policy
The booking information that your provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, dietary or religious requirements. Certain information may also be passed on to security or credit checking companies.
If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.
If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed onto the relevant persons.
Usually your Tour Operator or other Principal will pass this information onto their Suppliers once we have provided it to them. The Tour Operator or other Principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing and is their responsibility. Please ask for a copy of this if you would like to see it. Your data controller is Mariner Travel Limited.
You are entitled to a copy of your information held by us. If you would like to see this, please ask. (We will make a nominal charge for supplying this) Please do not hesitate to contact us if you have any queries or wish to add further travel arrangements
Thank you for visiting our web site
Mariner Travel Limited, registered office Anchor House, 40 Booths Hill Road, Lymm, Cheshire, WA13 0DL. Company registration number 4633978.